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Browser Tips

These web pages are compatible with all modern browers. If you are using an older web browser the pages may not display correctly.

You can download the latest version of your preferred web browser from one of the following locations:

• Internet Explorer 8 - *note
• Mozilla/Firefox
• Opera
• Safari (Apple OSX default browser)
• konqueror (for KDE)

Alternatively many computer magazines provide the latest web browsers free on their cover CDs.

About Internet Explorer 8: there are a couple of layout issues with IE8 which mean that some aspects of this site (predominantly the footer bar at the bottom of the page) won't display properly - these can be resolved by clicking the compatibility button next to the address bar to set IE8 into IE7 display mode.

This is only a temporary state of affairs - caused in part by making the site compatible with IE6. Once we have more visitors using IE8 than IE6 we'll stop supporting version 6 and version 8 should work properly.

Copyright

This web site and many of the products shown are subject to Copyright and/or Design Right Protection. Other forms of registered intellectual property may exist from time to time in relation to certain products.

CJ WildBird Foods Ltd. reserves all rights in its intellectual property rights. Copying is strictly prohibited.

Prices applicable in UK/Northern Ireland/Channel Islands only and are inclusive of VAT where appropriate.

As part of our policy of continuous product development, all specifications and prices may be subject to change. Weights and dimensions are approx, E&OE.

CJ WildBird Foods Ltd. (Reg. No. 2101581 England) is a U.K. V.A.T. Registered Company, Vat Reg. No. 467846493.
CJ Wildlife is a CJ WildBird Foods Brand.

Cookies

Cookies are small text files stored on your PC that allow information to be transferred across different pages of a web site.

If you are having problems with the online shop it may be that you do not have cookies enabled; they are used by our shop to "remember" the contents of your basket.

There are many things that can block cookies, firewalls, virus checkers and browser add-ons (like IE toolbars) as well as your own browser settings, all eventualities cannot be covered here. However to ensure that cookies are enabled in Internet Explorer:

Load IE and click on the Tools menu and select Internet Options. In the Privacy section ensure that the setting is at medium (or make alterations by clicking on either the Advanced or Edit buttons).

Cookie permissions in other browsers can often be altered in a similar manner.

Click here to see if we can place a test cookie on your machine

Note: this test cookie contains only the number 1 and will be deleted automatically when you close your browser.

Complaints

We hope that you never have the need to make a complaint. However, if you do have a problem or query please call our Customer Service team on 0800 731 2820, e-mail sales@birdfood.co.uk or write to us at:

CJ WildBird Foods Ltd.
The Rea,
Upton Magna,
Shrewsbury,
Shropshire,
SY4 4UR

We will acknowledge your complaint by letter or email within five working days and we aim to resolve complaints with 14 working days. If, for some reason, we are unable to resolve the issue within the deadline we will keep in contact with you to explain the situation.

Delivery UK)

Monday to Friday, except Bank Holidays. Our priority delivery service ensures that orders to most mainland areas of the UK (received before 3pm Mon-Thurs, 2pm Friday) will normally be delivered to you the next working day. For example an order placed before 3pm on Tuesday will be despatched the same day and delivered to you on Wednesday. Although we do our utmost to fulfil this, there may be exceptional circumstances beyond our control when this is not possible and delivery may take 48 hours.

We regret that in the Highlands, Island Areas and Northern Ireland delivery may take up to 5 days.

Please note: small items weighing less than 1kg may be sent and charged Royal Mail postage only at our discretion. This service takes 1-4 days. Additionally, certain items (primarily live foods and plants) are dispatched directly from our suppliers and may take a little longer to arrive.

Delivery Charges (UK)

For orders under £50.00 we continue to to heavily subsidise postage, packing and insurance making it a reasonable £2.50 per order, no matter what the size!.

For orders over £50.00 we are delighted to offer free delivery.

Please note: when specific delivery instructions are given (e.g. leave in the garage) drivers will follow the instructions and not disturb the household.

Ordering from outside the UK

For orders outside of the UK, please select the web site for your country from the list below to receive our best possible service and delivery:

Europe:		www.vivara.com
Austria:		www.vivara.at
Belgium:		www.vivara.be
Denmark:		www.vivara.dk
France:		www.vivara.fr
Germany:		www.vivara.de
Holland:		www.vivara.nl
Ireland:		www.birdfood.ie
Luxembourg:		www.vivara.lu

If your country is not listed, please contact us in the UK on +44 00 1743 709 545 or enquiries@birdfood.co.uk with details of your requirements and we will endeavour to help.

Please Note: For goods sent to countries not listed, delivery time and price will be confirmed once your order has been received. We guarantee to charge postage only at the cost to us. Please note you may be subject to local import restrictions on certain products.

JavaScript

In order to view our on-line shop correctly, browsers must support and have javascript enabled.

If JavaScript is supported by your browser, but you are still having problems it may be disabled.

To check whether JavaScript has been enabled in Internet Explorer, click Tools on the menu bar at the top of the browser window, Internet Options, select the Security tab and click the Custom Level... button. Scroll through the settings and check that Scripting of Java applets has been enabled.

JavaScript can be enabled/disabled in the options or preferences of most browsers in a similar manner.

If these tips have not solved your problem or you have suggestions as to what we should include on this page,
please e-mail us.

Privacy Policy

We would like to retain your details to fulfil your order, for internal research and analysis and to add you to our mailing list to receive CJ catalogues and special offers.

If you do not want us to use your information in this way, please contact us by post, telephone, fax, or email marketing@birdfood.co.uk.

We do not sell or make available your details to any third party for its own use.

We do not send random marketing emails to personal email addresses (spam).

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We aim to ensure that information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email marketing@birdfood.co.uk.

Quick Search

If you know the product code of the item you wish to order, simply enter it into the product search box. Alternatively use any key words to search for the item. The navigation bar on the left allows you to browse via product categories.

Returns & Guarantee

We want you to be happy every time you shop with us. Occasionally though, we know you may want to return items.

For all items:

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase you should call us within 14 days to arrange return; we will replace the item or issue a full refund for the price you paid for the item.

We guarantee everything you buy from us for one year apart from books, multimedia and also perishable items which should be used as soon after purchase as possible for optimum benefit and performance. During this time, if any item develops a fault or stops working and is not automatically covered by the manufacturer's written guarantee, we will replace it free of charge or, if appropriate, repair it. We cannot accept responsibility for any indirect loss that you have suffered because of the original fault with the product. This guarantee is in addition to, and does not detract from, your statutory rights.

Defective items:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see below for details of how to return defective items to us.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund any delivery charges incurred in sending the item to you and your costs in returning it to us.

To return an item:

If you wish to return an item, please inform us by calling 0800 731 2820. Wrap the package securely and send it to the address below, enclosing a note giving your contact details and the reason for the return. In the case of a defective product, please also provide a full description of the fault.

CJ WildBird Foods,
Returns Dept,
The Rea,
Upton Magna,
Shrewsbury,
Shropshire
SY4 4UR

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Cancelling an item:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days, beginning the day after the delivery date.

If you decide to cancel, please inform us by calling 0800 731 2820 and then return the goods to us unopened and in their original condition.

This applies to all our products. However, we regret that we cannot accept cancellations of contracts for items where the packaging has been opened.

To cancel your contract, return the item to us with the delivery note and a note confirming that you wish to cancel, and stating your contact details and customer number.

The return address is:

CJ WildBird Foods,
Cancellations Dept,
The Rea,
Upton Magna,
Shrewsbury,
Shropshire
SY4 4UR

Please Note: you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

If we arrange for the items to be collected we will deduct the cost of doing so from the amount refunded. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.

Security

The CJ WildBird Foods Online Shop uses industry standard Secure Socket Layer (SSL) technology and server certification to ensure secure transactions.

Payment details are not stored on the secure server and are sent to us in encrypted form. In response to customer demand we have now modified the design of our secure pages slightly so that the "padlock" symbol indicating a secure site displays prominently in the browser window. Clicking on this symbol will display more detailed security information.

If you have any queries or seek further reassurance, please e-mail our system administrator. Alternatively, you can telephone your order on 0800 7312820 or fax us on 01743 709504.

Security Settings

If you are having difficulties viewing our on-line shop and are using Internet Explorer, you may need to change your browser's security settings.

To do this, click Tools on the menu bar at the top of the browser window, Internet Options, and select the Security tab. Change the security setting to medium.

Web Accounts

Web accounts are separate from your main CJ customer account, are entirely optional and are used only for holding address details on the website - so why create one?

Why create a web account?

Your web account saves your primary address so that you need not enter it for each order you place. In addition, should you enter alternate delivery addresses, those are saved as well and can be quickly recalled for re-use in the checkout.

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You can also see any previous orders you've placed online through your web account and, with the click of a button, add the entire contents of a previous order to your shopping cart - useful if you place regular orders for the same items.

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Without a web account you cannot redeem promotional codes since these codes may have eligibility restrictions. If, for example, you are eligible for a discount on your first order, the website needs to know that you've not ordered before and it can't (reliably) know this without you being logged on.

I already have a CJ account, why can't you create my web account automatically?

The primary reason we don't do this is because, unlike your main CJ account, web accounts need to be associated with a valid email address and require a password. Our back office system doesn't store passwords nor require email addresses so this information isn't available to create web accounts.

How secure are web accounts?

All of the account management and checkout pages, including the login pages, are under the SSL (Secure Socket Layer) which means that any data transferred between your PC and the website is encrypted. This includes both your email address and password when logging in.

However, a good password is the key to security; passwords must be at least 6 characters long or the site won't allow them. Your password should never be a "real" word (one that can be found in a dictionary) and should contain a mixture of numbers and letters (both upper and lower case) - this is true of any password you may need to use.

How do I create a web account?

Web accounts can be created during the order process, or should you wish to create one in advance, you can do so by simply clicking here and filling out the form.