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CUSTOMER QUESTIONNAIRE

We are always extremely grateful for all of the feedback we receive as a company, whether it is a complaint or a compliment! It helps us learn where we can improve and what aspects of our product offering and service are of most interest and importance to our customers.

So, if you have a few minutes to spare, please fill in the short survey below - results are anonymous unless you wish to leave your details.

Products

1: How would you rate the quality of goods you order from us?


Excellent	Good	Satisfactory	Poor	Very Poor

2: How would you rate the range of products we offer?


Excellent	Good	Satisfactory	Poor	Very Poor

Service

3: How would you rate our delivery service?


Excellent	Good	Satisfactory	Poor	Very Poor

4: How would you rate the quality of our customer service?


Excellent	Good	Satisfactory	Poor	Very Poor

Website

5: How quickly did the site and images load?


Very Quickly	Quite Quickly	Average	Quite Slow	Very Slow

6: How would you rate the product information?


Excellent	Good	Satisfactory	Poor	Very Poor

7: Are you aware that we have a news section on the site?

Yes

8: How easy did you find the site to navigate around?


Very Easy	Quite Easy	Average	Quite Difficult	Very Difficult

9: How easy do you find it to place your orders online?


Very Easy	Quite Easy	Average	Quite Difficult	Very Difficult

10: How interested are you in the fact files and tips/articles pages?


Very Interested	Quite Interested	Average Interest	Quite Disinterested	Very Disinterested

11: How often do you visit our website?


Daily	Weekly	Monthly	Quarterly	Occasionally	Never

12: Did you find what you are looking for?


Everything	Mostly	Satisfactory amount	Not enough	Nothing

13: How did you first discover our website?

	Search Engine		Subbuteo catalogue
	Followed 3^rd party link		Subbuteo advert
	Recommended by friend		Other(Please specify)

General

14: Would you recommend us to a friend?

Yes

15: Do you have any other comments you would like us to consider

Comments :

16: Have you signed up to our free monthly e-newsletter?

	Yes		No
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Your comments are anonymous, however if you would like us to respond to any of your feedback, please enter your name and email address here for us to reply:

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