Placing Orders
You can place your order easily on our website, or alternatively, give our friendly customer service team a call on FREEPHONE 0800 731 2820. Our team is available to assist you Monday to Thursday, from 9am to 5pm, and Friday from 9am to 4pm.
Delivery Charges
Orders over £35 qualify for FREE next working day delivery to most UK* postcodes. For orders under £35, we continue to heavily subsidise the cost of postage, packaging, and insurance, offering you a very reasonable delivery charge of £3.99 per order, regardless of size.
Delivery of Orders
All orders placed by 1pm Monday to Thursday, or by 11am on Fridays, are packed and dispatched the same day using a 24-hour DHL service, for delivery the next working day to most UK* and British Isles addresses. Orders placed after the cut-off time will be dispatched the next working day for next working day delivery to most UK* postcodes.
Example:
- Order placed Monday before 1pm → Delivered Tuesday by 6pm
- Order placed Monday after 1pm → Delivered Wednesday by 6pm
Orders are delivered via DHL with no signature required. You will receive tracking updates by email or SMS, and you can also leave special delivery instructions or set your delivery preferences.
DHL delivers Monday to Friday, between 8am and 6pm (excluding public holidays).
*Delivery to some postcodes may take longer due to carrier network limits. See below for affected areas:
Up to 48 hours: AB21–56, BT, FK17–21, G63, GY1–10, IM, IV1–63, JE1–5, KW0–14, PA20–78, PH15–50, TR8, 10, 12, 13, 19, 26 & 93
Up to 72 hours: HS1–9, KA27–28, KW15–17, PA80–88, ZE1–3
Orders under 1kg may be sent via Royal Mail 1st Class at our discretion. Please allow up to 3 working days for delivery of these items.
Deliveries To A Different Address
We can arrange to deliver your goods to a separate delivery address to your billing address if this is more convenient for you, or you would like to send items as a gift. For your convenience, all invoices are sent to your billing address, and deliveries are sent to the delivery address without any invoicing - ideal if wanting to send your order as a gift direct to the recipient.
Ordering from outside the UK
Unfortunately, we are unable to deliver outside the United Kingdom from this website, but we do have other websites specifically serving a number of European countries:
www.vivara.com for mainland Europe
www.vivara.ie for the Republic of Ireland
If you prefer to speak with someone or are looking to have products delivered outside of these countries, you can call 00 44 1743 709555 or email commercial@birdfood.co.uk. Our customer service hours are Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm (UK time).
Our friendly and helpful team will check whether we can ship the items you’re interested in to your location and confirm the shipping charge. If you're happy to proceed, we will process your order and take payment.
Sustainability
As a company committed to preserving wildlife it should not be a surprise that we are also extremely passionate about protecting the wider environment. Please read our environment policy for more information on some of our initiatives.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods. To exercise the right to cancel, you must inform us (CJ WildBird Foods Ltd, The Rea, Upton Magna, Shrewsbury, Shropshire, SY4 4UR. Tel 0800 731 2820. Email: sales@birdfood.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:
a. 14 days after the day we receive back from you any goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c. (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If we arrange collection of the goods, this charge will be £4.50. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please call us on Freephone 0800 731 2820 if you would like any help or advice.
Placing Orders
You can place your order easily on our website, or alternatively, give our friendly customer service team a call on FREEPHONE 0800 731 2820. Our team is available to assist you Monday to Thursday, from 9am to 5pm, and Friday from 9am to 4pm.
Delivery Charges
Orders over £35 qualify for FREE delivery. For orders under £35, we continue to heavily subsidise the cost of postage, packaging, and insurance, offering you a very reasonable delivery charge of £3.99 per order, regardless of size.
Delivery of Orders
All orders are dispatched as quickly as possible from our Shropshire HQ, with estimated delivery times indicated on individual product pages and during checkout. Typically, orders are delivered within 2-3 working days to most UK* and British Isles addresses.
Orders are delivered via DHL with no signature required. You will receive tracking updates by email or SMS, and you can also leave special delivery instructions or set your delivery preferences.
DHL delivers Monday to Friday, between 8am and 6pm (excluding public holidays).
*Delivery to some postcodes may take longer due to carrier network limits. See below for affected areas:
Up to 4 working days: AB21–56, BT, FK17–21, G63, GY1–10, IM, IV1–63, JE1–5, KW0–14, PA20–78, PH15–50, TR8, 10, 12, 13, 19, 26 & 93
Up to 5 working days: HS1–9, KA27–28, KW15–17, PA80–88, ZE1–3
Orders under 1kg may be sent via Royal Mail 1st Class at our discretion. Please allow up to 5 working days for delivery of these items.
Deliveries To A Different Address
We can arrange to deliver your goods to a separate delivery address to your billing address if this is more convenient for you, or you would like to send items as a gift. For your convenience, all invoices are sent to your billing address, and deliveries are sent to the delivery address without any invoicing - ideal if wanting to send your order as a gift direct to the recipient.
Ordering from outside the UK
Unfortunately, we are unable to deliver outside the United Kingdom from this website, but we do have other websites specifically serving a number of European countries:
www.vivara.com for mainland Europe
www.vivara.ie for the Republic of Ireland
If you prefer to speak with someone or are looking to have products delivered outside of these countries, you can call 00 44 1743 709555 or email commercial@birdfood.co.uk. Our customer service hours are Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm (UK time).
Our friendly and helpful team will check whether we can ship the items you’re interested in to your location and confirm the shipping charge. If you're happy to proceed, we will process your order and take payment.
Sustainability
As a company committed to preserving wildlife it should not be a surprise that we are also extremely passionate about protecting the wider environment. Please read our environment policy for more information on some of our initiatives.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods. To exercise the right to cancel, you must inform us (CJ WildBird Foods Ltd, The Rea, Upton Magna, Shrewsbury, Shropshire, SY4 4UR. Tel 0800 731 2820. Email: sales@birdfood.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:
a. 14 days after the day we receive back from you any goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c. (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If we arrange collection of the goods, this charge will be £4.50. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please call us on Freephone 0800 731 2820 if you would like any help or advice.