Our Guarantee

At CJ Wildlife, we create products that not only support wildlife but are also made to last. However, everything exposed to the elements will naturally show some wear over time, just as wooden birdhouses may gradually fade due to sun and rain. That’s why we provide a clear guarantee for every product, so you always know exactly what to expect.

Our guarantee varies by material, as some products simply last longer than others:

• Wood: 1 year
• Ceramic: 1 year
• Plastic: 3 years
• Metal: 5 years
• WoodStone: 10 years

This guarantee is provided in addition to your statutory rights.

If something goes wrong within this period due to a manufacturing or material fault, we’ll be happy to resolve it with you. In some cases, we may replace the entire product, in others, we may only replace the faulty part.

Please email us at sales@birdfood.co.uk with clear photos of the issue and a copy of your invoice, and we will get back to you within 48 hours.

Our products are carefully made and tested, but some issues fall outside the scope of our guarantee:

• Normal wear and tear from weather and use (such as discolouration, minor cracks, or warping in wooden products).
• Damage caused by animals (such as woodpeckers, squirrels, or rodents gnawing).
• Damage resulting from improper use or maintenance (for example, placing a product in direct contact with water or not cleaning it).
• Damage caused by modifications (such as painting with unsuitable paint or removing parts).

If you do experience a problem, please do get in touch, we are always happy to help find a solution.

Together, we can continue to create a welcoming environment for birds, hedgehogs, insects, and for you too.